Privacy Policy
1. Introduction
At TokenRadar Lab, accessible via tokenradarlab.com, we are firmly committed to ensuring the privacy and protection of our users’ personal data. We take our responsibilities seriously under all applicable data privacy laws, including the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy provides a transparent explanation of how we collect, use, disclose, and protect your data when you visit our website, communicate with us, create an account, or engage with our services.
2. Scope of Policy and Role of Data Controller
This Privacy Policy applies to all users accessing or using services offered through tokenradarlab.com. TokenRadar Lab is the data controller responsible for determining the purpose and means of processing your personal information under applicable privacy laws. In this capacity, we ensure compliance with GDPR, CCPA, and all related industry standards.
3. Categories of Data Processed
We may collect and process the following types of personal data, depending on your interactions with our website:
a) Usage Data:
Includes data automatically collected when you use our site—IP address, browser type, language settings, pages visited, session duration, and referring website.
b) Account Data:
Includes login credentials, full name, postal address, phone number, email address, and account preferences provided during registration or updates.
c) Profile Data:
Covers demographic information, user behavior, service interactions, preferences, browsing and purchase history.
d) Communication Data:
Covers customer support inquiries, email correspondence, chat logs, feedback submissions, and related interaction records.
e) Technical Data:
Comprises device identification data, operating system, browser specifications, connectivity data, and related configurations.
f) Transaction Data:
Includes payment processing details, order confirmation, purchase history, shipping address, and service usage.
g) Preference Data:
Includes marketing preferences, product interests, newsletter opt-ins, and response history to promotional campaigns.
4. Legal Bases for Processing
We process your personal data only under the following lawful bases:
– Performance of Contract: When processing is necessary for the fulfillment of our contractual obligations, such as providing services or delivering products.
– Consent: Where you have given clear, affirmative consent (e.g., by subscribing to a newsletter or accepting non-essential cookies).
– Legitimate Interests: For purposes such as improving services, maintaining security, fraud prevention, and communications, provided such interests are not overridden by your fundamental rights.
– Legal Obligation: To comply with regulatory or statutory requirements.
5. Your Rights
You retain control over your personal data and are entitled to the following rights, subject to conditions defined by applicable laws:
– Right of Access: To request confirmation and a copy of personal data held about you.
– Right of Rectification: To correct inaccurate or incomplete personal data.
– Right of Erasure (“Right to Be Forgotten”): To request deletion of your personal data, under certain circumstances.
– Right to Restrict Processing: To request suspending the processing of your data.
– Right to Data Portability: To receive your personal data in a structured, commonly used format for sharing with another service provider.
– Right to Object: To object to processing conducted on the basis of legitimate interest or direct marketing.
Requests to exercise these rights may be submitted to us at [email protected].
6. Security Measures
We implement and maintain strict safeguards to ensure data confidentiality, integrity, and availability, including:
– End-to-end encryption
– Secure socket layer (SSL) protocols
– Role-based access controls with authentication
– Regular system audits and penetration testing
– Secure backup and recovery protocols
– Staff training in data security and privacy compliance
7. International Transfers
Where we transfer your data outside the European Economic Area (EEA) or other applicable jurisdictions, we ensure adequate safeguards are in place. These include Standard Contractual Clauses, adequacy decisions by regulatory authorities, or legally certified frameworks to ensure the recipient country provides a level of data protection equivalent to your jurisdiction.
8. Data Retention
We retain personal data only for as long as it is necessary to fulfill the purposes for which it was collected, including legal, regulatory, tax, or accounting requirements. The specific timeframes vary by data type:
– Usage and Technical Data: Up to 12 months
– Account Data: Retained during the active account period plus 3 years
– Transaction Data: Retained for 7 years for financial compliance
– Communication Data: Retained for 2 years
– Preference Data and Marketing Consents: Until opt-out or 5 years, whichever is shorter
Once retention periods expire, data will be securely destroyed or anonymized.
9. Cookie Policy
We use a variety of cookies and similar technologies on tokenradarlab.com to enhance user experience and site functionality, including:
– Essential Cookies: Necessary for the site to function correctly (e.g., authentication, access control)
– Functional Cookies: Remember your settings and preferences
– Analytics Cookies: Help us understand site usage and improve performance (e.g., Google Analytics)
– Performance Cookies: Monitor uptime, error rates, and response time to ensure seamless user experience
10. Cookie Management and Rights under CCPA and GDPR
You can manage cookie preferences at any time through your browser settings or via our Cookie Consent Manager when you first visit tokenradarlab.com. Where legally required, we obtain your explicit consent before placing non-essential cookies.
Under the CCPA, California residents have the right to:
– Know what personal information is collected and how it’s used
– Request access to or deletion of their personal information
– Opt-out of the sale or sharing of personal data (We do not sell personal data)
To exercise these rights, please contact [email protected].
11. Children’s Privacy
TokenRadar Lab does not knowingly collect or process any personal data from children under the age of 13. If we become aware that data belonging to such a child has been collected without verified parental consent, we will delete this data promptly. If you believe a child under 13 has provided us with data, please contact us at [email protected].
12. Policy Updates
We reserve the right to revise this Privacy Policy from time to time to reflect evolving legal, technical, or operational changes. When updates are made, we will notify users via tokenradarlab.com where appropriate. Your continued use of our services constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Email: [email protected]
We are fully committed to responsible data stewardship and uphold all privacy principles in compliance with international standards. We encourage you to reach out if you believe your data privacy rights may have been violated or if you require further clarification.